Senior Vice President, Client Service Executive
Company: bny mellon
Location: Lake Mary
Posted on: January 1, 2026
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Corporate Trust, Structured Debt, Client Service Executive to join
our team. This position is in Lake Mary, FL or Pittsburgh, PA. What
we do: BNY’s Corporate Trust business plays a critical role in the
global financial markets by serving as a trusted, neutral third
party to issuers and investors in debt capital markets
transactions. We provide fiduciary and agency services for a wide
range of debt structures, including corporate and municipal bonds,
structured finance, project finance, and loan syndications. Acting
as trustee, paying agent, registrar, escrow agent, and more, we
ensure the integrity of transactions by safeguarding assets,
managing complex payment flows, and upholding contractual
obligations. Our clients include corporations, municipalities,
financial institutions, and governments worldwide. Through our
expertise, technology, and commitment to excellence, BNY helps
clients navigate the complexities of debt issuance, meet their
regulatory and reporting requirements, and build long-term trust
with their stakeholders. In this role, you’ll make an impact in the
following ways: Serve as the primary service escalation for a
portfolio of high-value clients, ensuring proactive, responsive,
and solution-oriented service. Develop an execute client retention
strategies that strengthen relationships, build loyalty, and expand
engagement opportunities. Monitor and assess client health through
regular reviews, metrics and feedback loops, identifying potential
risks and implementing preventative actions. Collaborate with
internal stakeholders across Platforms including Operations,
Product, Risk, and Legal to deliver seamless client service and
resolve complex issues. Collaborate with Client Coverage Sales and
Relationship Management to drive service success and enable future
commercial opportunities. Anticipate client needs and stay informed
on market trends, regulatory changes, and BNY initiated change,
proactively offering insights and solutions. Advocate for clients
internally, ensuring their voice is heard in product development,
service enhancements, and process improvements. Uphold the highest
standards of governance, risk management, and compliance in every
client interaction To be successful in this role, we’re seeking the
following: 7-10 years of operations, client service, or
relationship management experience in the Corporate Trust or
related financial services industry. Bachelors degree or the
equivalent combination of education and experience is required with
an MBA preferred. Proven track record of client retention and
satisfaction, with a strong focus on long-term relationship
building. Exceptional communication, negotiation, and
problem-solving skills. Strategic mindset with the ability to
analyze client health metrics and translate insights into action.
Deep understanding of Corporate Trust products, market dynamics,
and operational processes. Client-obsessed mindset with a passion
for delivering service excellence and unreasonable hospitality
Here’s a few of our recent awards: America’s Most Innovative
Companies, Fortune, 2025 World’s Most Admired Companies, Fortune
2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our
Benefits and Rewards: BNY offers highly competitive compensation,
benefits, and wellbeing programs rooted in a strong culture of
excellence and our pay-for-performance philosophy. We provide
access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and
reach your financial goals as a valued member of our team, along
with generous paid leaves, including paid volunteer time, that can
support you and your family through moments that matter. BNY is an
Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
Keywords: bny mellon, Palm Bay , Senior Vice President, Client Service Executive, Accounting, Auditing , Lake Mary, Florida
