Director, Operations Lead - Depositary Receipts
Company: bny mellon
Location: Lake Mary
Posted on: January 26, 2026
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators and
champions of inclusion, BNY is where bold ideas meet advanced
technology and exceptional talent. Together, we power the future of
finance – and this is what LifeAtBNY is all about. Join us and be
part of something extraordinary. We’re seeking a future team member
for the role of Director, Operations Lead - Depositary Receipts to
join our Depositary Receipts Client Platform team. This role is
located in Lake Mary, FL. In this role, you’ll make an impact in
the following ways: BNY Depositary Receipts is a global business
that operates in 60 countries, allowing issuers in those countries
to access the deep capital markets of the US and UK and allowing
investors the ability to invest in those countries via the DR. Get
to know more about Depositary Receipts at www.adrbny.com. This role
leads the Operations Division of the Depositary Receipts platform,
managing 60 employees across 5 locations and functions. These teams
perform various tasks and processes to support issuer clients,
brokers, and investors. Responsible for day-to-day management of
Operations teams accountable for organizing, directing, and
managing Operations resources aligned to PODs and Service Delivery
Groups (SDGs) Run the bank Execute the Operations strategy for the
Platform by planning and day-to-day management of the Operations
teams within the SDGs Implement comprehensive set of Operations
metrics covering client deliverables, unit costs, efficiency
benchmarks, and Key Risk Indicators Ensure Operations meets the
quality, efficiency, and productivity standards and goals set by
the Operations Practice and Platform EPO, as measured by Operations
metrics Implement and enforce the Operations policies, procedures,
and best practices of the Operations Practice and ensure compliance
with relevant guardrails and regulations Collaborate and
communicate with other managers within PODs and SDGs to align on
objectives and OKRs Identify and develop Operations talent, and
ensure Operations teams actively engage in Practice learning
priorities, with particular emphasis on Digital Tools as well as AI
Change the bank Lead and manage the design, implementation, and
evaluation of Operations change initiatives and projects that align
with the Platform’s OKRs Engage and consult with key stakeholders,
including senior management, clients, partners to understand their
expectations, requirements, and feedback on critical change
initiatives Develop and execute effective communication strategies
to inform, educate, and inspire the Operations teams about the
change initiatives and their benefits Monitor and measure the
progress, outcomes, and risks of the change initiatives on
Operations process & control environment, and provide regular
management updates as required Provide coaching and guidance to the
Operations teams to facilitate the adoption and integration of
change initiatives and address any issues or challenges that may
arise To be successful in this role, we’re seeking the following:
Bachelors degree in a related discipline or equivalent work
experience required 10-12 years of total work experience with at
least 1-2 years of management experience preferred Operations
experience required, with Agile experience preferred Ability to
travel as needed Background in process re-engineering and
experience leading large, diverse teams Familiarity with relevant
regulations and operations standards. Strong communication and
collaboration skills Ability to provide constructive feedback and
build effective teams Highly proficient in data literacy and data
management Problem-solving passion for changing status quo and
driving out-of-the-box ideas Non-hierarchical, transparent,
trusting, trustworthy Eagerness to ‘roll up the sleeves’ in
execution and learning; pushes the team to do the same Here’s a few
of our recent awards: America’s Most Innovative Companies, Fortune,
2025 World’s Most Admired Companies, Fortune 2025 “Most Just
Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing
programs rooted in a strong culture of excellence and our
pay-for-performance philosophy. We provide access to flexible
global resources and tools for your life’s journey. Focus on your
health, foster your personal resilience, and reach your financial
goals as a valued member of our team, along with generous paid
leaves, including paid volunteer time, that can support you and
your family through moments that matter. BNY is an Equal Employment
Opportunity/Affirmative Action Employer - Underrepresented racial
and ethnic groups/Females/Individuals with Disabilities/Protected
Veterans.
Keywords: bny mellon, Palm Bay , Director, Operations Lead - Depositary Receipts, Accounting, Auditing , Lake Mary, Florida
