AVP, COP Process Leader

Company: Synchrony Financial
Location: Lake Mary
Posted on: February 2, 2026

Job Description:

Job ID: 2600097Job Description:Role Summary/Purpose:The Client Oversight Program (COP) Process Leader is responsible for the day-to-day execution, reporting and action item follow-ups related to identified risk statements and Key Control Activities needed to oversee Client risk in accordance with the Client Oversight Program. A key component of the position will be identifying and reporting on Client trends and Enterprise themes at an aggregated level.Our Way of WorkingWe’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities:Execute monthly, quarterly, semi-annual, and annual assessments of Key Control ActivitiesInvestigate identified process anomaliesPartner with COP Manager to review and resolve process anomalies, including tracking to ensure a closed loop processAnalyze data to identify risk and execute special process enhancement, automation and simplification projectsDrive and coordinate COP initiatives across all clientsEstablish rapport with Client Teams to influence, drive change and ensure identified risks are mitigated timelyMonitor and escalate Key Risk Indicator (KRI) triggers and trendsFacilitate meetings to review status of key activities and/or KRI’sPartner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action itemsServe as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggersValidate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completedPerform other duties and/or special projects as assignedQualifications/Requirements:3 years of demonstrated strong analytic, business presentation and people influencing skills in a large client focused organization3 years demonstrated cross-functional project management and governance focused business process documentation and reporting skills2 years demonstrated experience in delivering both verbal and written process performance results to senior leadersDesired Characteristics:Strong executive presence and influence skillsProficient in PowerPoint & ExcelStrong leadership skillsExcellent written/verbal communication skillsHigh energy, self-motivatedDemonstrated ability to independently manage multiple projects, organize workflow, and prioritize assignmentsKnowledge and/or experience with process enhancements/control designAbility to objectively identify risks, effectively challenge and communicate risk across the organizationInfluence improvement through curiosityPrior regulatory experience and/or experience in internal audit, risk or governanceGrade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements:You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment:When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice:Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard TimeJob Family Group:Sales By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Synchrony Financial Terms & Conditions at https://www.synchrony.com/terms-of-use.html and Privacy Policy at https://www.synchrony.com/privacy-policy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions PandoLogic. Category:Administrative, Keywords:Data Processor, Location:Lake Mary, FL-32746

Keywords: Synchrony Financial, Palm Bay , AVP, COP Process Leader, Administration, Clerical , Lake Mary, Florida