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Service Clerk/Writer

Company: Everglades Equipment Group
Location: Okeechobee
Posted on: November 17, 2022

Job Description:

Purpose:

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department's daily operation within the dealership.



Responsibilities:



o Fields internal and external customer inquiries to the Service Department

o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

o Maintains Service Department filing and records

o Updates customer profiles using equipment, hours, or other information from the customer work orders

o Assist in answering service phone calls

o Maintains accessories and supplies and prepares replacement orders

o May prepare Service Technician efficiency reports and other reports as needed

o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

o Other related duties as instructed by management



Experience, Education, Skills and Knowledge:




  • Basic knowledge of accounting practices

  • Ability to use standard desktop load applications such as Microsoft Office and internet functions

  • Knowledge of office procedures

  • General understanding of mechanical/technical terms is preferred

  • High School Diploma or equivalent experience







Keywords: Everglades Equipment Group, Palm Bay , Service Clerk/Writer, Advertising , Okeechobee, Florida

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