Service Clerk/Writer
Company: Everglades Equipment Group
Location: Okeechobee
Posted on: November 17, 2022
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Job Description:
Purpose:
Assist the service manager in maintaining accurate, timely reports,
work orders and records relative to the service department's daily
operation within the dealership.
Responsibilities:
o Fields internal and external customer inquiries to the Service
Department
o Opens work orders as directed by the Service Manager/Shop Foreman
and maintains control until they are closed and invoiced
o Maintains the service library with current information (for
example, files bulletins, manuals, multi-media, etc.) under the
direct supervision of the Service Manager
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other
information from the customer work orders
o Assist in answering service phone calls
o Maintains accessories and supplies and prepares replacement
orders
o May prepare Service Technician efficiency reports and other
reports as needed
o May process warranty and/or product improvement claims including
the computation of charges, submission and follow-up
o Other related duties as instructed by management
Experience, Education, Skills and Knowledge:
High School Diploma or equivalent experience
Keywords: Everglades Equipment Group, Palm Bay , Service Clerk/Writer, Advertising , Okeechobee, Florida
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