Medical Assistant/Insurance Verification

Company: Alina Community Center
Location: Mount Dora
Posted on: February 19, 2026

Job Description:

Job Description Job Description Salary: 18 We are seeking a friendly, organized, and detail-oriented individual to join our family and mental health practice as a Front Desk Receptionist / Patient Care Coordinator. This role is essential in creating a welcoming environment for patients, coordinating care, and ensuring efficient front office operations. Key Responsibilities: Front Desk Duties Greet patients warmly upon arrival and provide excellent customer service. Answer, screen, and direct phone calls in a courteous and professional manner. Schedule appointments, reschedule, and manage cancellations. Verify and update patient demographic information and insurance details. Collect copayments and process payments accurately. Maintain a clean and organized reception area. Medical assistant responsibilities for insurance verification Verify patient insurance:Confirm the patient's coverage by checking their policy number, group ID, and the name of the insurance company. Check benefits:Determine the patient's financial responsibility by verifying co-pay, co-insurance, and deductible amounts. Obtain pre- authorizations:Request and manage prior authorizations for tests, procedures, or services that require insurance approval before they are performed. Communicate with patients:Explain their insurance benefits and out-of-pocket costs to them, helping them understand their financial obligations before their visit. Maintain records:Keep detailed and accurate records of all insurance verification and authorization processes. Process claims:Submit claims to insurance companies and follow up on any denials or discrepancies. Handle administrative tasks:Assist with related tasks such as scheduling appointments, collecting co-pays at the time of service, and answering phone lines. How it is performed Manual verification:In smaller offices, this might involve a medical assistant manually checking the insurance card and then calling the insurance provider to verify coverage over the phone. Automated verification:Most offices use software that communicates with insurance provider computers to verify coverage electronically. Patient Care Coordination Assist with patient check-in and check-out procedures. Provide patients with necessary forms and explain completion instructions. Ensure patients understand appointment procedures and any required documentation. Act as a liaison between patients and clinical staff to address inquiries or concerns. Coordinate referrals, authorizations, and follow-up appointments as needed. Administrative Tasks Manage and maintain electronic medical records (EMR) accurately. Monitor and respond to emails and messages promptly. Ensure compliance with HIPAA and maintain patient confidentiality. Assist with office supply inventory and ordering. Support the team with additional clerical tasks as needed. Qualifications Education: High school diploma or equivalent required. Experience: Minimum of 1 year in a medical office or customer service role preferred. Proficient in EMR systems and Microsoft Office Suite. Familiarity with family or mental health services is a plus. need billing experience Skills & Abilities Strong interpersonal and communication skills. Ability to multitask in a fast-paced environment. High attention to detail and organizational skills. Compassionate and patient-centered approach. Problem-solving abilities and a proactive attitude. Work Environment Professional medical office setting. Regular interaction with patients, families, and clinical staff. May require occasional evening or weekend shifts based on operational needs.

Keywords: Alina Community Center, Palm Bay , Medical Assistant/Insurance Verification, Customer Service & Call Center , Mount Dora, Florida