Manager - Mortgage Processing (NS)
Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 12, 2021
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Job Description:
Manager - Mortgage Processing (NS) -
(20004084)DescriptionResponsible for the successful management and
delivery of mortgage processing services to a client or group of
clients. Provides leadership, guidance and direction to functional
managers and staff to produce quality, on-time and on-budget
deliverables that meet the client's requirements while mitigating
risk for Sourcepoint. Participates in the pre-sales phase to assure
continuity from the requirements gathering process through
delivery. Communicates with clients and management with regard to
projects, programs and resources.RESPONSIBILITIES:1. Ensures SOW
services are delivered within SLA's for both quality and timeliness
of delivery.2. Assumes responsibility for maintaining project
revenues and profitability.3. Owns the project from the time the
SOW is signed and works with Transition and Project Managers to
transition services within the Project Timeline.4. Ensures adequate
human and other resources for the delivery of services.5. Serves as
the client advocate to the ISGN leadership team.6. Identifies
additional business opportunities to grow the relationship with the
client.7. Identifies and implements process improvement
opportunities to improve profitability and/or exceed SLA's.8.
Provides management reports on a scheduled basis capturing key
performance measures at the client and associate level including
(as applicable): pull-through rates, volume of applications and
closings, productivity metrics, client SLA reports.9. Advises
executive management of situations or problems that could adversely
affect customer service or the company's standing with
customers.10. Assists in review and response to RFP's and new
client integration, including staffing and revenue/expense
projections, as needed11. Other related duties as assigned or
directed.The above statements are intended only to describe the
general nature of the job, and should not be construed as an
all-inclusive list of position
responsibilities.QualificationsEducation: Bachelor's degree in
business, finance or equivalent field. Equivalent experience may be
substituted.Job Related Experience: A minimum of 7 years'
experience in the mortgage, industry. Sufficient experience,
including supervisory experience, to maintain an in-depth
understanding of the organization and business and handle problems
and issues that arise, and solve problems without precedents or
guidelines; makes decisions to take planned actions within approved
budget/policy to determine allocation of company
resources.Management Experience: A minimum of 5 years' management
experience. Sufficient management and supervisory experience to
resolve the most difficult and sensitive problems and be
accountable for all actions and decisions made by a department or a
group; makes independent decisions to determine allocation of
company resources.Physical Requirements: Ability to sit for
extended periods of time. Ability to use computer keyboard and view
monitor for extended periods of time.Functional Area
Skills/Knowledge: Has extensive and broad knowledge of the
organization, industry and relevant external forces, with a
significant understanding of business operations within the
financial services industry. Significant knowledge of the financial
services industry. Excellent leadership skills and ability to
motivate employees to perform at peak standards. Strong knowledge
of banking and lending industry. Knowledge of Sourcepoint business
and products. Knowledge of the theory and practice of management
supervision.Sourcepoint is an Equal Employment
Opportunity/Affirmative Action Employer and maintains a Drug-Free
Workplace.All candidates who have received a written offer of
employment will be required to undergo a company paid drug test.
Failure to submit to this test and/or to successfully test negative
will result in withdrawal of the applicant's job offer.Sourcepoint
participates in E-Verify and we will provide the Social Security
Administration (SSA) and, if necessary, the Department of Homeland
Security (DHS), with information from each new employee's I-9 to
confirm work authorization.It is the policy of this Company to seek
and employ qualified individuals at all locations and facilities,
and to provide equal employment opportunities for all applicants
and employees in recruiting, hiring, placement, training,
compensation, insurance, benefits, promotion, transfer, and
termination. To achieve this, we are dedicated to taking
affirmative action to employ and advance in employment qualified
individuals with disabilities, disabled veterans, and other
eligible veterans.#IND-SPPrimary Location: United
States-Florida-Palm BayWork Locations: Palm Bay-FloridaJob:
ManagerOrganization: Mortgage - Onshore OperationsTravel: NoJob
Posting: Nov 3, 2020, 12:13:44 PM
Keywords: Sourcepoint, Inc., Palm Bay , Manager - Mortgage Processing (NS), Executive , Palm Bay, Florida
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