Manager - Mortgage Processing (NS)

Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 12, 2021

Job Description:

Manager - Mortgage Processing (NS) - (20004084)DescriptionResponsible for the successful management and delivery of mortgage processing services to a client or group of clients. Provides leadership, guidance and direction to functional managers and staff to produce quality, on-time and on-budget deliverables that meet the client's requirements while mitigating risk for Sourcepoint. Participates in the pre-sales phase to assure continuity from the requirements gathering process through delivery. Communicates with clients and management with regard to projects, programs and resources.RESPONSIBILITIES:1. Ensures SOW services are delivered within SLA's for both quality and timeliness of delivery.2. Assumes responsibility for maintaining project revenues and profitability.3. Owns the project from the time the SOW is signed and works with Transition and Project Managers to transition services within the Project Timeline.4. Ensures adequate human and other resources for the delivery of services.5. Serves as the client advocate to the ISGN leadership team.6. Identifies additional business opportunities to grow the relationship with the client.7. Identifies and implements process improvement opportunities to improve profitability and/or exceed SLA's.8. Provides management reports on a scheduled basis capturing key performance measures at the client and associate level including (as applicable): pull-through rates, volume of applications and closings, productivity metrics, client SLA reports.9. Advises executive management of situations or problems that could adversely affect customer service or the company's standing with customers.10. Assists in review and response to RFP's and new client integration, including staffing and revenue/expense projections, as needed11. Other related duties as assigned or directed.The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.QualificationsEducation: Bachelor's degree in business, finance or equivalent field. Equivalent experience may be substituted.Job Related Experience: A minimum of 7 years' experience in the mortgage, industry. Sufficient experience, including supervisory experience, to maintain an in-depth understanding of the organization and business and handle problems and issues that arise, and solve problems without precedents or guidelines; makes decisions to take planned actions within approved budget/policy to determine allocation of company resources.Management Experience: A minimum of 5 years' management experience. Sufficient management and supervisory experience to resolve the most difficult and sensitive problems and be accountable for all actions and decisions made by a department or a group; makes independent decisions to determine allocation of company resources.Physical Requirements: Ability to sit for extended periods of time. Ability to use computer keyboard and view monitor for extended periods of time.Functional Area Skills/Knowledge: Has extensive and broad knowledge of the organization, industry and relevant external forces, with a significant understanding of business operations within the financial services industry. Significant knowledge of the financial services industry. Excellent leadership skills and ability to motivate employees to perform at peak standards. Strong knowledge of banking and lending industry. Knowledge of Sourcepoint business and products. Knowledge of the theory and practice of management supervision.Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.#IND-SPPrimary Location: United States-Florida-Palm BayWork Locations: Palm Bay-FloridaJob: ManagerOrganization: Mortgage - Onshore OperationsTravel: NoJob Posting: Nov 3, 2020, 12:13:44 PM

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