Veterinary Technician - Banfield, The Pet Hospital
Company: Banfield, The Pet Hospital
Location: Palm Bay
Posted on: April 24, 2024
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Job Description:
SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and
function of the Shift Lead is to perform the duties of a CSC and/or
veterinary assistant/technician, as well as provide continuity and
operational support across all shifts, ensuring that the hospital
always has leadership onsite to support associates and clients. The
Shift Lead will help coordinate and guide the paraprofessional
staff and support hospital leadership in maximizing the
productivity and profitability of the hospital. This position will
work with the Practice Manager and/or Chief of Staff (COS) to help
ensure effective communication with clients, associates, Field
Leadership, Central Team Support, and PetSmart. ESSENTIAL
RESPONSIBILITIES AND TASKS The ratio of time spent on leadership
duties and paraprofessional responsibilities will vary depending on
the hospital situation; the Shift Lead must use good judgment in
prioritizing their duties on any given day, ensuring hospital
productivity. On average, the ratio is expected to be about 20%
leadership duties (primarily when the Practice Manager and/or Chief
of Staff are not present) and 80% paraprofessional duties.
Paraprofessional Responsibilities (approximately 80% of time): ---
Live and exemplify the Five Principles of Mars, Inc. within self
and team. --- Perform the duties of a CSC and/or veterinary
assistant/technician, which may include the following: --- Actively
recruit new clients by promoting hospital services. Manage routing
the flow of clients and pets to ensure superior client care and
maximum productivity of the veterinary medical team. --- Maximize
the number of pets seen by the hospital team through a productive
and efficiently run hospital to support the needs of our wellness
plan clients. --- Provide professional, efficient and exceptional
service at all times. This includes encouraging hospital visits,
welcoming clients and pets, ensuring that they are comfortable in
the hospital, educating them about their pet's health, performing
and/or preparing dental or soft tissue procedures , completing
preparatory work for other procedures, and monitoring hospitalized
or surgical pets as allowed in the state practice acts. --- Educate
clients about Optimum Wellness Plans, preventative care, pet health
needs and hospital services. --- Assist incoming clients by
completing the required documentation, entering all pet information
and history in the computer, utilizing proper collars and tags for
identification, and ensuring prompt service. --- Assist outgoing
clients by providing all necessary instructions, information and
invoices, dispensing prescription items per the veterinarian's
instructions, selling retail products and scheduling future
appointments. --- Manage the finances by maintaining accurate
balances and utilizing proper opening and closing procedures. ---
Act as the extra eyes, ears and hands for the veterinarian and
veterinary technician to ensure the best quality pet care and to
maximize the veterinarian's and veterinary technician's
productivity, and communicate with the other associates to maintain
the flow of patients. --- Obtain relevant information and history
from clients and maintain proper and complete medical charts. ---
Ensure the safety of pets, clients and associates by utilizing safe
restraining techniques, following standard protocols, and
maintaining clean, sterile and organized treatment areas, exam
rooms and labs.
Keywords: Banfield, The Pet Hospital, Palm Bay , Veterinary Technician - Banfield, The Pet Hospital, Healthcare , Palm Bay, Florida
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