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Bilingual Healthcare Customer Service Representative - Spanish

Company: TTEC
Location: Palm Bay
Posted on: February 3, 2020

Job Description:

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Rockledge, Florida. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your get it done, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: Fun, talented and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yesall the competitive pay and benefits you'd expect On a typical day, you'll Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being Open and maintain customer accounts and information Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner Resolve customer technical issues with patience and understanding Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Excellent communication skills for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab Empathy is the key it's so important it bears repeating Ability to adapt and excel in a fast-paced work environment High school diploma or equivalent is the minimum and with education more is better Handy with MS Windows and other computer applications The passion and drive to make a difference Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. #TUSAJ #Nexxt Cuando todo est conectado, cmo nos conectamos lo es todo... Y nos gustara conectar tambin contigo! Deseamos que nos ayudes a ofrecer una atencin excepcional como Representante bilinge de atencin al cliente en cuidados de la salud en espaol con TTEC en Rockledge, Florida. Sobre TTEC: Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosofa est basada en un principio fundamental: la atencin sencilla, inspirada y con sentido humano al cliente le aportan un valor duradero a todas las personas involucradas. Tu puesto le da vida ese concepto. La vida en TTEC Como compaa global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est yendo a dormir, del otro lado del mundo una compaera o compaero ya bebi su caf (o t) y est lista/o para iniciar su turno. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compaa que nos permiten reunirnos y celebrar nuestros logros. Tambin nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si ests buscando una vida laboral llena de propsito, pasin y posibilidades de carrera, sigue leyendo... Tus labores seran Transformar los problemas en soluciones. Ofrecer un servicio de excelencia a las y los clientes. Responder llamadas (y correos electrnicos) de las y los clientes con un enfoque profesional y proactivo, y escucharles activamente para comprender sus necesidades y responder a sus preguntas. Como representante de atencin al cliente de TTEC, disfrutars de: Compaeras y compaeros de trabajo divertidos y talentosos Lderes de equipo con experiencia que te motivarn Ambiente familiar Eventos temticos para el personal Organizacin diversa con enfoque comunitario Desarrollo profesional y mltiples oportunidades de aprendizaje para personal con aspiraciones Y s...tambin el salario competitivo y las prestaciones que esperas En un da normal, t Brindars atencin a las y los clientes durante todo el ciclo de vida de servicio, en el que podras aceptar llamadas entrantes o hacer llamadas de seguimiento con respecto a alguna inquietud de la o el cliente. Asesorars a las y los clientes sobre productos y servicios relacionados con los cuidados de la salud para ofrecerles las mejores soluciones para su salud y su bienestar financiero. Mantendrs la informacin y las cuentas de las y los clientes. Responders las preguntas de las y los clientes con compasin y escucha activa, y les brindars la mejor solucin de una manera eficiente. Resolvers con paciencia y comprensin problemas tcnicos relacionados con la atencin a las y los clientes. Identificars necesidades adicionales que pudieran tener las y los clientes, y les ayudars a adquirir nuevos productos o servicios. Por qu t? Lo que necesitamos de ti: Las conexiones son lo ms importante en TTEC. Esto significa que conectamos con las y los clientes, con las y los compaeros de trabajo y, lo ms importante, contigo. Y tu capacidad de conectar con otras personas es lo que necesitamos de ti junto con lo siguiente: Excelentes habilidades de comunicacin: para nosotros esto significa que seas capaz de adaptarte a situaciones nuevas, a leer el comportamiento de otras personas, a sostener conversaciones difciles con facilidad, y a calmar y resolver conflictos. En otras palabras, que tengas el don de la palabra. La empata es la clave: es tan importante que vale la pena repetirlo. Capacidad para adaptarte y sobresalir en un entorno de trabajo acelerado. Integridad para seguir los lineamientos de la HIPAA para mantener la privacidad de las y los pacientes (tal como desearas que alguien lo hiciera si se tratara de tu informacin). Escolaridad secundaria o equivalente como mnimo. Experiencia con MS Windows y otras aplicaciones informticas. La pasin y determinacin para hacer una diferencia. Postlate hoy: Te invitamos a visitarnos en 4050 Riomar Drive Suite 100 Rockledge, Florida, 32955 de lunes a viernes, de 9 am a 3 pm; a enviar 'TTEC' en un mensaje de texto al 97211 o a postularte hoy mismo en lnea: Haz clic en el botn Apply now. Cul es el siguiente paso? Despus de haber llenado la solicitud en lnea, por favor mantente al tanto de tu correo electrnico y revsalo regularmente para obtener instrucciones. Gracias por postularte: lleg la hora de compartir esta oportunidad con tu red y experimentar la alegra de trabajar con amigas y amigos (adems de nosotros, por supuesto). Si eres veterana o veterano militar, miembro activo o reserva de la guardia nacional, o cnyuge de un/a militar: Valoramos tu experiencia y creemos que ests preparada/o para desempearte en el mundo civil y asumir los proyectos ms innovadores y exigentes de TTEC. Tu experiencia prctica con la globalizacin significa que ests preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempearte en nuestro entorno dinmico. Estamos buscando lderes. Innovadoras e innovadores. Sabemos que ningn trabajo es tan importante como servir a tu pas, pero esperamos que ofrecer una atencin de excelencia a las y los clientes sea para ti otro propsito digno de alcanzar. Buscadoras y buscadores de nuevos caminos bienvenidos: Es tiempo de cambiar de profesin? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o, en ventas al menudeo, restaurantes o en la industria de la hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestro equipo de ventas y atencin al cliente. Para obtener ms informacin sobre TTEC, visita ttecjobs.com o busca #ExperienceTTEC en redes sociales para participar en la conversacin mundial. Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisin de antecedentes penales y, dependiendo de la sede y la campaa, un anlisis de deteccin de drogas. TTEC ofrece igualdad de oportunidades laborales. #TUSAJ #Nexxt https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02KUV&JB-19530

Keywords: TTEC, Palm Bay , Bilingual Healthcare Customer Service Representative - Spanish, Healthcare , Palm Bay, Florida

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