SEASONAL CLUB CUSTOMER SERVICE OUTFITTER
Company: Bass Pro Shops
Location: Palm Bay
Posted on: September 27, 2024
Job Description:
POSITION SUMMARY:
The CLUB Customer Service Outfitter provides world class customer
service for our guests while presenting customers with the benefits
of becoming a CLUB Member. The CLUB Outfitter will be the product
expert while executing account servicing and other CLUB processes
to include acquiring and activating new members, CLUB sales,
customer experience, peer coaching and influencing, and regulatory
compliance.
ESSENTIAL FUNCTIONS:
- Supports a strong commitment to world class customer service
and ensures a pleasant and productive shopping experience for all
customers.
- Proactively greets customers and presents them with the
opportunity to become a Bass Pro Shops & Cabela's CLUB Member or
provides current member with a unique and exclusive
experience.
- Executes all Bass Pro Shops & Cabela's CLUB operational and
compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and keeping the CLUB Booth clean
and organized.
- Provides full CLUB Member experience including service
processes such as processing payments, answering account questions,
and processing applications.
- Provides daily feedback and reports in a timely and accurate
manner.
- Provides peer coaching, recognition, and support as a CLUB
advocate and representative.
- Provides service to all areas of the store based on business
need.
- ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High school diploma or equivalent
experience
- Experience: 0 to 2 Years of Experience KNOWLEDGE, SKILLS, AND
ABILITY:
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
- N/A PHYSICAL REQUIREMENTS:
- Stand and/or walk during shift to assist customers on the sales
floor, etc.
- Hear well enough to constantly communicate with others to
exchange information
- Constantly repeat motions that may include the wrists, hands
and/or fingers
- Constantly assess the accuracy, neatness and thoroughness of
work assigned
- Light work that includes lifting and moving objects up to 20
pounds constantly
- Occasionally ascend or descend ladders, stairs, step stools,
etc
- Occasionally work in noisy environments INDEPENDENT JUDGEMENT:
- Performs tasks and duties under general supervision, using
established procedures and innovation. Chooses from limited
alternatives to resolve problems. Occasional independent judgment
is required to complete work assignments. Often makes
recommendations to work procedures, policies, and practices. Part
Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class
resorts and conservation attractions!
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions
are administered without regard to race, color, creed, religion,
sex, pregnancy, sexual orientation, gender identity, age, national
origin, ancestry, citizenship status, disability, veteran status,
genetic information, or any other basis protected by applicable
federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to
reasonable accommodation under the Americans with Disabilities Act
and certain state or local laws.
If you need a reasonable accommodation for any part of the
application process, please visit your nearest location or contact
us at hrcompliance@basspro.com.
Bass Pro Shops
Keywords: Bass Pro Shops, Palm Bay , SEASONAL CLUB CUSTOMER SERVICE OUTFITTER, Hospitality & Tourism , Palm Bay, Florida
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