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Adecco Customer Service Supervisor

Company: Adecco
Location: Palm Bay
Posted on: November 10, 2018

Job Description:

Customer Care Supervisor
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

Employee Relations Management:

  • Uphold all Fair Employment policies and perform Human Resources related tasks as directed by Human Resources.
  • Lead by example and promote a positive and productive atmosphere, which supports all company goals and objectives.
  • Mentor and coach direct reports on a daily basis to provide valuable feedback, promote professionalism, and develop an individual growth plan.
  • Recognize and resolve conflicts that might inhibit individual and team performance.
  • Evaluate team performance and identify areas that require coaching and develop performance plan to overcome any employee performance difficulties.
  • Develop a strong promotional path within direct reporting team.
  • Manage small to large team of sales and service agents.
  • Review etime time stamps for employee pay. Correct if needed then approve.
    Sale and Service Management:
    • Observe agent metrics statistics with the goal of consistently achieving vertical metrics goals.
    • May attend weekly conference call(s) to provide information regarding customer sales and service.
    • Develop strategies that will enhance repeat business
    • Coach representatives on basic sales techniques such as cross selling and up selling.
    • Ensure that agents have access to vendor product information and utilize all available tools
    • Continually search for new ways to increase customer satisfaction.
    • Monitor vertical occupancy and SLAs to ensure appropriate staffing each day
      • At least 2 years of customer service and sales experience
      • 1-2 years of Previous Team Lead / Management experience in retail or customer service environment
      • Excellent phone etiquette, email skills, organization, attention to detail, and follow-up skills
      • Advanced computer skills and the ability to learn new systems quickly
      • Highly professional and effective written and verbal communication skills
      • Excellent interpersonal and conflict resolution skills
      • Strong analytical and problem solving abilities
      • Flexibility to work a non-traditional schedule on a year-round basis including extended hours

        Keywords: Adecco, Palm Bay , Adecco Customer Service Supervisor, Hospitality & Tourism , Palm Bay, Florida

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