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Software Implementation Consultant

Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 15, 2022

Job Description:

Sourcepoint is a premier provider of the mortgage loan lifecycle. This may be the biggest investment of a person or families lives so wouldn't it be nice to guide them along the way. Join our team in helping dreams come true.
We believe in helping every employee Aspire for personal goals by creating a transparent and open culture. Achieve their individual objectives through mentoring and performance management, and Advance through personalized career planning.Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:Sourcepoint is seeking a mortgage software implementation consultant with extensive mortgage industry experience to work with national mortgage lender customers. The candidate will be responsible for the implementation of new customers as well as work with existing customers providing support after implementation and workflow evaluation, application setup and training of installations of Sourcepoint's or vendor's platforms.
The position requires acting as primary liaison with new and existing customers gathering, defining, analysing, and successfully applying project management through a multi-phased project plan on a strict timeline. The successful candidate should have a track record of software integration within large financial organizations.
Key Roles and Responsibilities:

  • Will function as a technical hands-on team lead on mortgage software implementations
    • Primarily responsible for the execution of the documentation for configuration of loan process workflows and general system configuration within the product as well as coordinate most efforts around the engagement.
      • Lead onsite / virtual sessions and prepare designs of software/system configuration for Client approval
        • Works in the analysis and documentation of software and system requirements, coordinates the development, implementation, and production of integrated technology systems working closely with Product Management
          • Supports integration and client acceptance testing phases
            • Manages issue resolution via ticketing system between client and internal teams
              • Will manage any change control items and address any issues as necessary.
              • Maintain the security, confidentiality, integrity and availability of information stored in the Sourcepoint's computer networks and data communications infrastructure. All users of Sourcepoint systems are responsible for protecting those resources and the information processed, stored or transmitted. For full details of your responsibility, please refer to the Sourcepoint Information Security Policy.
              • Performs other related duties, as required.
                Key Performance Indicators:
                • Meet or exceed monthly SLA's.
                • Earn trust and confidence of the client.
                • Develop team members.
                • 85% satisfaction rating on global employee surveys.
                • Zero non-conformities on internal and external audits.
                  Reporting Structure:
                  • VP - Product & Strategy
                    Success Profile:Qualification & Experience (Critical and Desirable)
                    • Bachelor's Degree in business, computer science, MIS and/or related field required.
                    • Equivalent work experience may be substituted.
                    • 3 - 5 years work-related experience. Experience in the mortgage industry in role(s) such as originator, processor, secondary marketing, underwriter, closer, etc.
                    • Familiarity with Mortgage Cadence a plus
                    • Project Management experience required
                    • Experienced in Mortgage Loan Origination System implementation
                    • Experience with Mortgage Cadence a plus
                    • Requirements Gathering and Design a plus
                    • A strong understanding of how critical project completion is to client satisfaction.
                    • Proficient in using Microsoft Office Suite.
                    • Capable in SQL Management StudioQueriesStudio, C# & VB a plus.
                    • Familiarity with IBM Blueworks a plus
                      Know How (Critical and Desirable)
                      • Background in mortgage lending required
                      • Ability to set and manage customer expectations
                      • A strong understanding of how critical project completion is to client satisfaction.
                      • The ability to interact with external, as well as, internal clients for the purpose of data gathering and design initiation.
                      • Strong analytical skills.
                      • Strong written and oral communication skills are required.
                      • Independent judgment is required.
                        Personal Attributes/Traits
                        Competencies (*Include 1 of the key competency role for TLs and below)

                        • Consultative
                          • Business Foresight

                            • Socially confident
                              • Influencing Others

                                • Achievement oriented
                                  • Fostering Partnerships With Customers

                                    • Decisive and action oriented
                                      • Managing Transformation

                                        • Creative
                                          • Driving Excellence

                                            • Eager to learn
                                              • Leading Teams

                                                • Resilient
                                                  • Working Across Boundaries

                                                    Primary Location: United States-Florida-Palm BayWork Locations: Palm Bay-RemoteJob: ManagerOrganization: Mortgage - Onshore SupportJob Posting: Jan 4, 2022, 8:04:09 AM

Keywords: Sourcepoint, Inc., Palm Bay , Software Implementation Consultant, IT / Software / Systems , Palm Bay, Florida

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