Telecom Operator - Orlando Health
Company: Orlando Health
Location: Orlando
Posted on: May 6, 2024
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Job Description:
Position Summary
Orlando Health is a 3,200-bed system that includes 15 wholly-owned
hospitals and emergency departments; rehabilitation services,
cancer institutes, heart institutes, imaging and laboratory
services, wound care centers, physician offices for adults and
pediatrics, skilled nursing facilities, an in-patient behavioral
health facility, home healthcare services in partnership with LHC
Group, and urgent care centers in partnership with CareSpot Urgent
Care. Nearly 4,200 physicians, representing more than 80 medical
specialties and subspecialties have privileges across the Orlando
Health system, which employs nearly 22,000 team members. Areas of
clinical excellence are orthopedics, heart and vascular, cancer
care, neurosciences, surgery, pediatric specialties, neonatology,
women's health and trauma
Position Summary
The Telecommunications Operator processes high call volumes for
both patient and internal departments. Activities include
outstanding customer service, moderate typing skills, ability to
process codes and trauma calls quickly, processing Engineering and
Clinical Engineering work requests and paging the necessary
technicians
2nd shift (2p-10:30) with off days TBD.
Responsibilities
Essential Functions
--- Answers and processes a high volume of calls accurately,
professionally and with a positive attitude.
--- Processes codes and trauma calls quickly and accurately.
--- Monitors various alarm systems in the work area to quickly and
efficiently notify appropriate personnel when an active alarm is
received.
--- Transfers callers to correct room, department or individual
with a warm handoff.
--- Operated specialized computer systems/consoles to facilitate
the rapid processing of messages, work orders and services
requests.
--- Ability to read, interpret and follow processes, policies and
procedures and other related documents.
--- Dispatches appropriate personnel by radio or paging system.
--- Delivers appropriate pages to physicians, on-call personnel and
other Orlando Health employees as needed.
--- Familiar with HICS and able to function during emergency
situations.
--- Initiates overhead pages accurately and professionally.
--- Maintains flexibility in work schedule in order to meet the
needs of the departments 24/7 operations, including weekend and
night shifts.
--- Maintains reasonably regular, punctual attendance consistent
with Orlando Health policies, the ADA, FMLA and other federal,state
and local standards.
--- Maintains compliance with all Orlando Health policies and
procedures.
Qualifications
Education/Training
--- High School graduate or equivalent.
Keywords: Orlando Health, Palm Bay , Telecom Operator - Orlando Health, IT / Software / Systems , Orlando, Florida
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