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Team Lead - Mortgage Processing (Mr Cooper)

Company: Firstsource
Location: Palm Bay
Posted on: September 13, 2020

Job Description:

Job Description - Team Lead - Mortgage Processing (Mr Cooper) (20001423)

Job Description

Description

POSITION PURPOSE:

Oversee the daily workflow of the teammembers.Resolve workflow problems.

REPORTING RELATIONSHIPS:

Reports To: Supervisor - Mortgage Processing, Manager – Mortgage Processing

Supervises Directly:Work Flow of Processing Group

Supervises Indirectly: N/A

RESPONSIBILITIES:

1. * Supervision ofworkflows and work queues.

2. *Maintaindaily, weekly and monthly production reports.

3. *Coordinateactivities of the department with the Supervisor / Manager to include work flowmonitoring, process improvement, training, reporting and special projects.

4. *Mustlead, coach, motivate and develop reviewers to deliver high quality reports toclients and to achieve or exceed set operational targets.

5. *Monitorand evaluate staff performance, attendance and also generate reports asnecessary.

6. *Provideresolutions to complex escalated queries and complaints from external andinternal customers.

7. *Abilityto communicate effectively (both verbal and written communication) withmultiple internal and external stakeholder.

8. *Maintainthe security, confidentiality, integrity and availability of information storedin the ISGN’s computer networks and data communications infrastructure. Allusers of ISGN’s systems are responsible for protecting those resources and theinformation processed, stored or transmitted.For full details of your responsibility, please refer to the ISGNInformation Security Policy.

9. Performsother duties as assigned and directed.

* EssentialFunctions

The above statements are intended only to describe thegeneral nature of the job, and should not be construed as an all-inclusive listof position responsibilities.

Qualifications

Key Performance Indicators:

Meet or exceed monthly SLA’s.

Earn trust and confidence of the team members.

Develop team members.

85% satisfaction rating on global employee surveys.

Qualification & Experience Education:

High School Diploma or equivalent

Experience:

· Minimum of 2 years of SME or Team Lead experience

· A minimum of 4 years’ current mortgage processing experience.

· Plan, organize and schedule own work.

· Good business or technical vocabulary.

· Detailed knowledge of company operations, organization, and personnel. Proficiency with computers and related office equipment.

· Working level of knowledge regarding mortgage concepts and terminology.

Know How:

· Team Lead or management skills

· Has an overall understanding of a production work environment and process, with an intermediate knowledge of mortgage terminology and intermediate level of technical skills required to complete assignments.

· Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor.

· Has an overall understanding of the work environment and process, with an intermediate knowledge of the organization and a intermediate level of technical skills required to complete assignments.

· Ability to plan, organize and schedule own work.Good business or technical vocabulary.

· Detailed knowledge of company operations, organization, and personnel. Proficiency with computers and related office equipment.

· Must maintain a working level of knowledge regarding mortgage concepts and terminology.

· Ability to communicate effectively (both verbal and written communication) with multiple internal and external stakeholder.

Travel Requirement:

· May have to travel based on business needs.

Personal Attributes/Traits

Competencies

· Consultative

· Business Foresight

· Socially confident

· Influencing Others

· Achievement oriented

· Fostering Partnerships With Customers

· Decisive and action oriented

· Managing Transformation

· Creative

· Driving Excellence

· Eager to learn

· Leading Teams

· Resilient

· Working Across Boundaries

All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.

Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans. #IND-SP

Keywords: Firstsource, Palm Bay , Team Lead - Mortgage Processing (Mr Cooper), Other , Palm Bay, Florida

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