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Team Lead - Mortgage Processing

Company: Firstsource
Location: Palm Bay
Posted on: September 13, 2020

Job Description:

Job Description - Team Lead - Mortgage Processing (20002866)

Job Description

Description

Sourcepoint is a leading provider ofcustomized Business Process Management (BPM) services. Sourcepoint specializesin helping customers stay ahead of the curve through transformational solutionsin order to reimagine business processes and deliver increased efficiency,deeper insights and superior outcomes in the Residential Mortgage Industry.

Our clientele includes Fortune 500 and FTSE100 companies.

Job Overview:

Under the direction of the assigned supervisor/manager theMortgage Processing Team Lead will assist the Mortgage Processors with dailyactivities, inquiries and challenges. Additionally, the incumbent will serve asa resource mortgage processors during the mortgage loan process. The MortgageProcessing Team Lead will also provide leadership in the department asdesignated by the supervisor/manager.

Key Roles and Responsibilities:

1. Supervisionof workflows and work queues.

2. *Maintaindaily, weekly and monthly production reports.

3. *Coordinateactivities of the department with the Supervisor / Manager to include work flowmonitoring, process improvement, training, reporting and special projects.

4. *Monitorand evaluate staff performance, attendance and also generate attendance reportsas necessary.

5. *Provideresolutions to routine queries; forwarding complex escalated queries andcomplaints from external and internal customers to departmentsupervisor/manager.

6. *Communicateeffectively (both verbal and written communication) with multiple internal andexternal stakeholder.

7. Back upto Production Manager when out of the office/meetings

8. Spot check files on loans with new processors

9. Moving files/assigning files in pipeline.

10. Directoversight to a Team of processors

11. Works directly with Processing Manager to improveefficiency, enhance quality and influence production. Utilizes reporting tofoster this environment

12. Trains and mentors new Team members

13. Ensures all Processing conditions are satisfied in atimely fashion

14. Adheres to established service level agreements

15. Supports Sales, Closing & Funding

16. Active communication with consumers, Title Companies& other internal Departments

17. Assist supervisor/manager with monitoring closingdates to be sure that these dates are met by the processing associates.

18. Communicating with underwriting on behalf ofprocessing on conditions clarification

19. Assisting with property searches

20. Working with new processors on correspondent/brokersubmission

21. Updating files depending on the current status forLO/LOA/processor based on product change/terms, etc.

22. Work with Production Manager on rush requests

23. *Maintainthe security, confidentiality, integrity and availability of information storedin the Sourcepoint’s computer networks and data communications infrastructure.All users of Sourcepoint’s systems are responsible for protecting thoseresources and the information processed, stored or transmitted.For full details of your responsibility,please refer to the Sourcepoint Information Security Policy.

24. Performs otherduties as assigned.

* Essential Functions

The abovestatements are intended only to describe the general nature of the job, andshould not be construed as an all-inclusive list of position responsibilities.

#IND-SP

Qualifications

All candidates who have received a written offer of employmentwill be required to undergo a company paid drug test. Failure to submit to thistest and/or to successfully test negative will result in withdrawal of theapplicant's job offer.

Sourcepoint participates in E-Verify and we will provide theSocial Security Administration (SSA) and, if necessary, the Department ofHomeland Security (DHS), with information from each new employee’s I-9 toconfirm work authorization.

It is the policy of this Company to seek and employ qualifiedindividuals at all locations and facilities, and to provide equal employmentopportunities for all applicants and employees in recruiting, hiring,placement, training, compensation, insurance, benefits, promotion, transfer,and termination. To achieve this, we are dedicated to taking affirmative actionto employ and advance in employment qualified individuals with disabilities,disabled veterans, and other eligible veterans.

Sourcepointis an Equal Employment Opportunity/Affirmative Action Employer and maintains aDrug-Free Workplace.

Keywords: Firstsource, Palm Bay , Team Lead - Mortgage Processing, Other , Palm Bay, Florida

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