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Team Lead - Mortgage Processing-EH

Company: Firstsource
Location: Palm Bay
Posted on: September 16, 2020

Job Description:

Job Description - Team Lead - Mortgage Processing-EH (20001400)

Job Description

Description

POSITION PURPOSE:

Oversee the daily workflow of the teammembers.Resolve workflow problems.

REPORTING RELATIONSHIPS:

Reports To: Supervisor - Mortgage Processing, Manager – Mortgage Processing

Supervises Directly:Work Flow of Processing Group

Supervises Indirectly: N/A

RESPONSIBILITIES:

1. * Supervision ofworkflows and work queues.

2. *Maintaindaily, weekly and monthly production reports.

3. *Coordinateactivities of the department with the Supervisor / Manager to include work flowmonitoring, process improvement, training, reporting and special projects.

4. *Mustlead, coach, motivate and develop reviewers to deliver high quality reports toclients and to achieve or exceed set operational targets.

5. *Monitorand evaluate staff performance, attendance and also generate reports asnecessary.

6. *Provideresolutions to complex escalated queries and complaints from external andinternal customers.

7. *Abilityto communicate effectively (both verbal and written communication) withmultiple internal and external stakeholder.

8. *Maintainthe security, confidentiality, integrity and availability of information storedin the SOURCEPOINT’s computer networks and data communications infrastructure.All users of SOURCEPOINT’s systems are responsible for protecting thoseresources and the information processed, stored or transmitted.For full details of your responsibility,please refer to the SOURCEPOINT Information Security Policy.

9. Performsother duties as assigned and directed.

* EssentialFunctions

The above statements are intended only to describe thegeneral nature of the job, and should not be construed as an all-inclusive listof position responsibilities.

Qualifications

Education: High School Diploma or equivalent;

Job Related Experience: A minimum of 1-3 years mortgageprocessing or customer service experience.

Management Experience: Minimum of 2 years of SME or Team Leadexperience

Physical Requirements:Ability to sit for extended periods of time.Ability to use computer keyboard and viewmonitor for extended periods of time.

Position Requirements: Must be able to follow establishedguidelines to accomplish tasks and solve routine problems, referringnon-routine matters to supervisor.

Travel Requirements: May have to travel based on businessrequirement.

Functional Area Skills/Knowledge: Has an overallunderstanding of the work environment and process, with an intermediateknowledge of the organization and a intermediate level of technical skillsrequired to complete assignments. Ability to plan, organize and schedule ownwork.Good business or technicalvocabulary.Detailed knowledge ofcompany operations, organization, and personnel. Proficiency with computers andrelated office equipment.Must maintaina working level of knowledge regarding mortgage concepts and terminology.

Sourcepoint is an Equal EmploymentOpportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

All candidates who have received awritten offer of employment will be required to undergo a company paid drugtest. Failure to submit to this test and/or to successfully test negative willresult in withdrawal of the applicant's job offer.

Sourcepoint participates in E-Verifyand we will provide the Social Security Administration (SSA) and, if necessary,the Department of Homeland Security (DHS), with information from each newemployee’s I-9 to confirm work authorization.

It is the policy of this Company to seek andemploy qualified individuals at all locations and facilities, and to provideequal employment opportunities for all applicants and employees in recruiting,hiring, placement, training, compensation, insurance, benefits, promotion,transfer, and termination. To achieve this, we are dedicated to takingaffirmative action to employ and advance in employment qualified individualswith disabilities, disabled veterans, and other eligible veterans

Keywords: Firstsource, Palm Bay , Team Lead - Mortgage Processing-EH, Other , Palm Bay, Florida

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