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Technical Support Specialist

Company: Capstone Corporation
Location: Palm Bay
Posted on: November 18, 2020

Job Description:

Overview Capstone is seeking q Technical Support Specialist to support our Navy client as a member of the Center for Explosive Ordnance Disposal and Diving IT Support team. This professional will provide management and oversight of NMCI user accounts, services and video telecommunication delivery, including hardware and software support for NMCI computers and network connected devices, mobile services, peripherals, and legacy system equipment. This position is located in Panama City, Florida. Responsibilities Provides IT service management responsibilities, to include service request management, asset management, account management, Fileshare management, and transition management (e.g., Seat and/or Technical Refresh & OS Refresh). Addresses, escalates and/or tracks local technical issues through remediation in accordance with established best practices. Supports Trusted Agent requirements for SIPR token issuance. Maintains inventory of desktop and laptop computers, monitors, printers and other IT related equipment. Performs Pre-Invoice validation of ordered/delivered services. Applies technical and project management expertise in collaboration with other team members to develop requirements, identify tasking, manage project execution, recognize, report and remediate issues representing schedule risk. Learns the physical infrastructure of networking/IT in order to understand limitations and help in identifying solutions to problems/issues/requests and communicate infrastructure requirements to NMCI leadership team. Acts as command liaison for communicating field requirements to leadership. Attends NMCI POC meetings and training sessions to keep up-to-date on the requirements for NMCI ordering. Provides advice and guidance to customers to include recommending solutions to users' requests, and training of hardware/software. Provides suggestions to improve project execution and complete project deliverables on behalf of the NETC CIO staff. Organizes, directs, coordinates, and communicates the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory controls. Basic Qualifications Minimum Education and Experience: High school diploma. Six (6) years of IT related experience Minimum Qualifications Experience in the management and oversight of user accounts, including hardware and software support for computers and network connected devices, mobile services, and peripherals. Functional expertise with Microsoft Office suite of products, including Word, Excel, PowerPoint, Visio, and Project. Excellent oral and written communication skills, including drafting, reviewing, and editing technical graphs, briefs, or documents. Able to lift 25lbs, climb stairs, stoop under equipment or desks, walk across campus. Certifications: IAT Level II certification (CCNA Security, SA, GICSP, GSEC, Security CE or SSCP). Qualified training or certification in the relevant Operating System/Computing Environment (OS/CE) within six months of date of hire or Navy Cyber Security Workforce (CSWF) designation letter. Clearance: DOD Secret Clearance. LI-CAP EEO statement EOE minority/female/disability/veteran

Keywords: Capstone Corporation, Palm Bay , Technical Support Specialist, Other , Palm Bay, Florida

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