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Relationship Manager

Company: e-TeleQuote Insurance
Location: Palm Bay
Posted on: November 20, 2020

Job Description:

Job Description Description: Our mission at e-TeleQuote is to help Medicare beneficiaries select a Medicare plan that best suits their healthcare and financial needs. As an innovative leader in the Medicare space, we are dedicated to developing and utilizing advanced technologies that make it easier for beneficiaries to get the help they need when selecting a Medicare plan. We believe that achieving this goal requires a commitment to an organizational culture that develops new ideas and empowers our team members through advanced training and extensive education. Benefits at e-TeleQuote include: • We offer a 100% company paid health insurance option for employees (HDHP) with an HSA, other health insurance options available • Company paid life insurance and long term disability and a range of voluntary benefits too • Paid Volunteer Day each year • Generous paid time off benefits • 401(k) plan with a company match and vesting is immediate AWESOME team environment! The Relationship Manager will play an integral role in our company's partner efforts through the management of relationships with insurance carriers and vendors. This position will drive the design, governance and oversight of all partner program components while cultivating future business opportunities. This is an exciting new position created to help us meet our growth goals! #findyourpassion #meaningfulwork #bestplacetowork Essential Duties and Responsibilities of Relationship Manager ________________________________________ • Create long lasting business relationships with Carriers and Vendors. • Identify, define and report KPIs & create action plans for on-going improvements. • Drive the design, governance and oversight of all partner program components. • Understand, develop and maintain customer service needs with internal personnel and external partners and vendors. • Identify and resolve complaints quickly and effectively. • Create upselling and cross-selling opportunities for presentation to the executive team. • Communicate and work with training, quality assurance, sales, IT and marketing teams to ensure partner and vendor support. • Develop and conduct project management plans to include: goal setting, risks, budgets, cost effectiveness and deadlines. • Act as an advocate for e-TeleQuote within various organizations, defining and agreeing to standard operating procedures. • Serve as the voice of the customer capturing, validating, and providing feedback and suggestions. • Perform other duties, as assigned. .Requirements: Education: and/or Work Experience Requirements for Relationship Manager ________________________________________ • Bachelor's degree in business or related field. • 5+ years' experience in customer service. • 2+ years' experience in project management. • Comprehensive knowledge of lead generation. Qualification/Skill Requirements ________________________________________ • Ability to demonstrate innovation, good judgment, and problem solving skills when making decisions. • Excellent customer service and communications skills, ability to work under pressure while maintaining professional demeanor. • Effective time management skills, the ability to multitask and a strong attention to detail. • Professional and proactive work ethic and excellent interpersonal, written and oral communication skills. • Ability to build and cultivate strong relationships with all levels of Company management, partners and vendors. • Advanced user-level knowledge of computer technology and computer operating systems including MS office products. • Solid project management skills to include setting goals, planning and managing projects while calculating and maintaining the budget, cost effectiveness and time. • An analytical aptitude to review reports, production levels, KPIs. • Ability to travel, as needed. EOE AA/M/F/Vet/Disability PI125098696

Keywords: e-TeleQuote Insurance, Palm Bay , Relationship Manager, Other , Palm Bay, Florida

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