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Business Analyst (Telecommunication)

Company: Intone Networks Inc.
Location: Palm Bay
Posted on: November 21, 2020

Job Description:

Position Business Analyst (Telecommunication) Location Florida Duration 12 months Interview Phone and Skype to hire Qulification We are in need of two senior (9 years) Business Analysts who have supported Telecommunications projects(must). Candidates need to have experience supporting Contact Center projects implementing Contact centre software. The perfect candidate will have experience working with SalesForce and Avaya solutions. This is a phone and Skype to hire. Senior Business analysts with Telecommunications experience working with Contact Center Software, Avaya and Salesforce or a combination of those technologies. We are looking to fill two BA roles in our telecom space. Specific qualifications we are looking for are Strong Contact Center experience of at least 5 years focused on implementation of contact center software Strong understanding of Avaya and or CCaaS solutions Strong understanding of BI Solutions and Customer Journey reporting Strong understanding of IVR and API integrations including Chat bots General understanding of Salesforce CRM platform required including experience with Sales Cloud, Service Cloud and Marketing Cloud on Classic and Lightning versions Experience supporting other call center functions, including workforce managementoptimization, call recording and quality monitoring, knowledge management, CTIcall routing, Chat Email SMS and reporting. General understanding of Voice Biometrics General understanding of Outbound Dialers with TCPA compliance. General understanding of callback from queues technology like Virtual Hold or Callback Assist solutions. Ability to quickly adapt to ad hoc requests from operational leaders Ability to translate business process needs into requirements artifacts such as business requirements document, use cases and user stories and work closely with internal and external partners to deliver quality solutions.

Keywords: Intone Networks Inc., Palm Bay , Business Analyst (Telecommunication), Other , Palm Bay, Florida

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