Associate Dir - Solutions Architecture
Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 12, 2021
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Job Description:
Associate Dir - Solutions Architecture -
(20003186)DescriptionAbout SourcepointSourcepoint is a premier
provider of expertly crafted products and services to the US
mortgage industry. Our technology-based solutions help mortgage
companies transform into digital-first organizations, improving
agility, accelerating cycle times, and elevating borrower
experience. Backed by right-shore delivery capabilities and the
most comprehensive set of state licenses, our team of professionals
delivers deep domain expertise across the mortgage lifecycle. Our
Platform-based Services solutions underpinned by next-gen
technologies such as Artificial Intelligence (AI), Robotic Process
Automation (RPA) and Natural Language Processing (NLP), act as the
building blocks for reengineering processes, automating workflows
and deploying advanced analytics.Job Overview:With an in-depth
understanding of USA Residential Mortgage Products and the BPO/BPM
industry, the Associate Director - Solutions Architect entails the
executive of complex projects by studding and understanding
Sourcepoint products and services and our client's requirements,
and identifying gaps and solutions working with the Solutions
Architech team.Key Roles and Responsibilities:1. * Participate in
prospective client discovery calls with the Sales team2. Create
client-facing proposals and service/product capabilities
presentation3. Design solutions based on People, Process and
Technology requirements4. Coordinate with internal stakeholders
(Operations, Transitions, Technology, and Recruitments) to develop
a Solution5. Talk to clients on the Solution design and potential
benefits*Work to achieve talent acquisition metrics and goals
including quality of applicant pools and hires, diversity, number
of hires, time to fill, cost-per-hire, turnover data and other
data. Analyses success against metrics and creates and executes
plans to achieve ongoing improvement in results that will reduce
turnover in the business6. *Develop and execute best-in-class
practices for end-to-end candidate experience inclusive of
sourcing, screening, interviewing, communication, selection and on
boarding7. Maintain the security, confidentiality, integrity and
availability of information stored in the Sourcepoint's computer
networks and data communications infrastructure. All users of
Sourcepoint systems are responsible for protecting those resources
and the information processed, stored or transmitted. For full
details of your responsibility, please refer to the Sourcepoint
Information Security Policy.8. Performs other related duties, as
required.* Essential FunctionsThe above statements are intended
only to describe the general nature of the job, and should not be
construed as an all-inclusive list of position responsibilities.Key
Performance Indicators:* Meet or exceed monthly SLA's.* Earn trust
and confidence of the client.* Develop team members.* 85%
satisfaction rating on global employee surveys.* Zero
non-conformities on internal and external audits.Reporting
Structure:* Director - Architect SolutionsQualificationsEducation:*
Bachelor's Degree or equivalent experienceExperience:* 7+ years
working in the Mortgage Industry* 5 + years in a BPO/BPM business
model* Knowledge of end to end mortgage processes* Operations
experience in US Residential Mortgage industry, either in
Originations or Servicing* Previous experience of working as
Solutions Architect and/or Pre-Sales team for an Outsourcing
company* Experience in Process Re-engineering and automation
discoveryKnow How:* Operations experience in US Residential
Mortgage industry, either in Originations or Servicing* Analytical
skills to work on proposals and pricing* Technical writing skills
for Proposals, RFP, RFI responses* Proficient in written and oral
communication* Must be expert in MS Office, especially PowerPoint
and MS word* Entrepreneurial drive, results-oriented, outstanding
organizational skills, flexibility and demonstrated ability to
achieve stretch goals in a dynamic environment* Demonstrate
experience of building high performance teams, effective
partnerships and collaborative stakeholder relationships at all
levels of the organization* Ability to set and balance short- and
long-term priorities and remain focused within a rigorous,
fast-paced and dynamic environment* Effective project management
skills and ability to manage multiple projects and tasks
simultaneously* Achievement Drive, Growth Mind-set, Leading Change
and Transitions, Systems Thinking, Managing Teams, Vision and
Strategy Formulation, Global and Broad Perspective, Comfort with
Uncertainty and Ambiguity, Motivating and Influencing.Travel
Requirement:* Must be available to travel approx. 30% - 50%.* Must
maintain valid driver's license and good driving record.* Must be
able to travel by planePersonal Attributes/TraitsCompetencies*
Consultative* Business Foresight* Socially confident* Influencing
Others* Achievement oriented* Fostering Partnerships With
Customers* Decisive and action oriented* Managing Transformation*
Creative* Driving Excellence* Eager to learn* Leading Teams*
Resilient* Working Across Boundaries#IND-SPPrimary Location: United
States-Florida-Palm BayWork Locations: Palm Bay-FloridaJob:
DGMOrganization: Mortgage - Onshore SupportTravel: Yes, 10 % of the
TimeJob Posting: Sep 28, 2020, 9:08:42 AM
Keywords: Sourcepoint, Inc., Palm Bay , Associate Dir - Solutions Architecture, Other , Palm Bay, Florida
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