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Associate Dir - Solutions Architecture

Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 12, 2021

Job Description:

Associate Dir - Solutions Architecture - (20003186)DescriptionAbout SourcepointSourcepoint is a premier provider of expertly crafted products and services to the US mortgage industry. Our technology-based solutions help mortgage companies transform into digital-first organizations, improving agility, accelerating cycle times, and elevating borrower experience. Backed by right-shore delivery capabilities and the most comprehensive set of state licenses, our team of professionals delivers deep domain expertise across the mortgage lifecycle. Our Platform-based Services solutions underpinned by next-gen technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA) and Natural Language Processing (NLP), act as the building blocks for reengineering processes, automating workflows and deploying advanced analytics.Job Overview:With an in-depth understanding of USA Residential Mortgage Products and the BPO/BPM industry, the Associate Director - Solutions Architect entails the executive of complex projects by studding and understanding Sourcepoint products and services and our client's requirements, and identifying gaps and solutions working with the Solutions Architech team.Key Roles and Responsibilities:1. * Participate in prospective client discovery calls with the Sales team2. Create client-facing proposals and service/product capabilities presentation3. Design solutions based on People, Process and Technology requirements4. Coordinate with internal stakeholders (Operations, Transitions, Technology, and Recruitments) to develop a Solution5. Talk to clients on the Solution design and potential benefits*Work to achieve talent acquisition metrics and goals including quality of applicant pools and hires, diversity, number of hires, time to fill, cost-per-hire, turnover data and other data. Analyses success against metrics and creates and executes plans to achieve ongoing improvement in results that will reduce turnover in the business6. *Develop and execute best-in-class practices for end-to-end candidate experience inclusive of sourcing, screening, interviewing, communication, selection and on boarding7. Maintain the security, confidentiality, integrity and availability of information stored in the Sourcepoint's computer networks and data communications infrastructure. All users of Sourcepoint systems are responsible for protecting those resources and the information processed, stored or transmitted. For full details of your responsibility, please refer to the Sourcepoint Information Security Policy.8. Performs other related duties, as required.* Essential FunctionsThe above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.Key Performance Indicators:* Meet or exceed monthly SLA's.* Earn trust and confidence of the client.* Develop team members.* 85% satisfaction rating on global employee surveys.* Zero non-conformities on internal and external audits.Reporting Structure:* Director - Architect SolutionsQualificationsEducation:* Bachelor's Degree or equivalent experienceExperience:* 7+ years working in the Mortgage Industry* 5 + years in a BPO/BPM business model* Knowledge of end to end mortgage processes* Operations experience in US Residential Mortgage industry, either in Originations or Servicing* Previous experience of working as Solutions Architect and/or Pre-Sales team for an Outsourcing company* Experience in Process Re-engineering and automation discoveryKnow How:* Operations experience in US Residential Mortgage industry, either in Originations or Servicing* Analytical skills to work on proposals and pricing* Technical writing skills for Proposals, RFP, RFI responses* Proficient in written and oral communication* Must be expert in MS Office, especially PowerPoint and MS word* Entrepreneurial drive, results-oriented, outstanding organizational skills, flexibility and demonstrated ability to achieve stretch goals in a dynamic environment* Demonstrate experience of building high performance teams, effective partnerships and collaborative stakeholder relationships at all levels of the organization* Ability to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment* Effective project management skills and ability to manage multiple projects and tasks simultaneously* Achievement Drive, Growth Mind-set, Leading Change and Transitions, Systems Thinking, Managing Teams, Vision and Strategy Formulation, Global and Broad Perspective, Comfort with Uncertainty and Ambiguity, Motivating and Influencing.Travel Requirement:* Must be available to travel approx. 30% - 50%.* Must maintain valid driver's license and good driving record.* Must be able to travel by planePersonal Attributes/TraitsCompetencies* Consultative* Business Foresight* Socially confident* Influencing Others* Achievement oriented* Fostering Partnerships With Customers* Decisive and action oriented* Managing Transformation* Creative* Driving Excellence* Eager to learn* Leading Teams* Resilient* Working Across Boundaries#IND-SPPrimary Location: United States-Florida-Palm BayWork Locations: Palm Bay-FloridaJob: DGMOrganization: Mortgage - Onshore SupportTravel: Yes, 10 % of the TimeJob Posting: Sep 28, 2020, 9:08:42 AM

Keywords: Sourcepoint, Inc., Palm Bay , Associate Dir - Solutions Architecture, Other , Palm Bay, Florida

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