VP - Strategic Account Development

Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 12, 2021

Job Description:

VP - Strategic Account Development - (20004374)DescriptionPOSITION PURPOSE:Supports the Account Management function, including overall client satisfaction and retention, client relation's management, industry relations and assist in revenue generation. Acts as Account Executive that manages a select portfolio of clients. Pursues targeted new customer Business Development opportunities primarily focused in the Western geography of the US.REPORTING RELATIONSHIPS:Reports To: EVP - Relationship ManagementSupervises Directly: N/ASupervises Indirectly: N/ARESPONSIBILITIES:* Responsible for particular clients / projects as designated * Retaining key high tier clients through proactive contacts/ projects and follow through on outstanding issues* Provides direction and assistance to key clients by assisting in the identification of potential new services, and addressing any client retention problems or concerns * Responsible for meeting corporate goals for revenue growth and retention* Responsible for meeting corporate goals for customer satisfaction* Develops and maintains industry and product knowledge, understanding of customers' needs and concerns, participating in appropriate trade organizations and their events, and continuously promoting a positive company image, internally as well as externally* Responsible for information resources available to clients, and management regarding cross sales activity and ongoing opportunities/improvements* Help sales team up-sell or cross-sell services and products* Ensure both the company and clients adhere to contract terms* Study competition to find new ways to retain customers* Collaborate with internal teams to address customers' needsThe above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.QualificationsA Bachelor's Degree in Business Administration or related discipline is required. (Related work experience can be substituted for educational requirement.)8 - 10 years experience in banking, S& L, customer service or operations experience. Must be able to make decisions and resolve problems for which there are no precedents or guidelines using experience and professional judgment.Management ExperienceAbility to sit and work at computer for extended periods of time. Ability to use computer keyboard and monitor for extended periods of time.POSITION REQUIREMENTS:Travel Requirements: Must be able to travel up to 50 percent. Must maintain a valid driver's license and excellent driving record. Must be willing to fly.Functional Area Skills/Knowledge: Has thorough understanding of the organization, work environment and process. Must have an in-depth knowledge of business and operations in the financial industry. Excellent human relation skills are essential, including verbal and written communications skills and group presentations. Must be skilled and experienced in contract negotiations. Must be knowledgeable about data processing contracts and legal impact of contracts. Must have good understanding of service pricing in order to ensure profitable pricing of services . Must have working knowledge of computer systems and financial data.Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.Primary Location: United States-Florida-Palm BayWork Locations: Palm Bay-RemoteJob: VPOrganization: Mortgage - Onshore SupportTravel: Yes, 25 % of the TimeJob Posting: Nov 25, 2020, 10:38:13 AM

Keywords: Sourcepoint, Inc., Palm Bay , VP - Strategic Account Development, Other , Palm Bay, Florida