Bilingual Customer Care Representative - TM 2/1

Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 15, 2021

Job Description:

Bilingual Customer Care Representative - TM 2/1 - (21000034)DescriptionSuccessful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment.Duties and responsibilities:* Field incoming calls in a timely manner throughout shift.* Identify customer questions, complaints, concerns, and overall needs.* Provide sufficient answers and solutions to all customer queries.* Handle customer complaints respectfully and professionally.* Redirect customers to appropriate departments and teams when appropriate.* Follow up with callers on complaint/question status, ensure resolution.* Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.* Follow all communication procedures, policies, and guidelines during every customer interaction.* Perform duties and responsibilities with our customers' satisfaction as your number one priority.QualificationsEducation:* High school diploma or equivalent (GEO) required.Experience & Abilities:* Helpful, friendly customer service experience is required.* Able to talk on the phone and navigate a computer at the same time.* Able to read notes within the computer system to answer questions.* Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.* Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).SourcePoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.* All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.Primary Location: United States-Florida-Palm BayWork Locations: Palm Bay-FloridaJob: AssociateOrganization: Mortgage - Onshore OperationsJob Posting: Jan 7, 2021, 11:08:32 AM

Keywords: Sourcepoint, Inc., Palm Bay , Bilingual Customer Care Representative - TM 2/1, Other , Palm Bay, Florida