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CX Strategist- Remote (Palm Bay)

Company: AAA
Location: Palm Bay
Posted on: May 4, 2021

Job Description:

IntroductionA career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.OverviewAbout ACG:The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.Compensation:The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!Responsibilities* Lead research planning for the market, consumer, and UX research* Analyze Voice of Customer data from a variety of sources to gain a deep understanding of customer needs, perceptions, and attitudes* Develop journey maps in order to identify customer pain points and other improvement opportunities* Drive organizational change through initiatives that improve technology, people, or processes in order to improve customer experiences* Driving alignment on priorities across stakeholders and executive leaders* Provide thought-leadership on metrics to track and enable reporting accordingly* Craft a compelling story that helps carry the experience strategy vision through to implementation* Remain current with new technologies, frameworks, and trends; advise the enterprise and pursue the latest opportunities that will improve CX* Build strong relationships with leaders across the organizationRequirementsEducation:* Bachelor's Degree in Customer Experience, Marketing, Business Analytics, or another related field.Experience:* 5 or more years experience as an Experience Designer/Strategist or 10 or more years in a customer strategy-related role* Experience in CX consulting at thought-leading firms such as Accenture, McKinsey, Gartner, or Forrester a plus.Knowledge and Skills:* Customer experience strategy and experience design* Collaborating with cross-functional team members to guide strategy into implementation* Helping individuals and teams understand and embrace human-centered design principles* Data analysis and an ability to derive insights and recommendations from* Effectively communicating ideas, concepts, and visions to peers and leadersImportant Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Keywords: AAA, Palm Bay , CX Strategist- Remote (Palm Bay), Other , Palm Bay, Florida

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