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Luxury Glamping Supervisor

Company: Westgate Resorts
Location: River Ranch
Posted on: June 9, 2021

Job Description:

Job Description

Ensures guest satisfaction through prompt and efficient service in a courteous and professional manner. Greets, assists, and provides guests with information. Effectively provide guest services in Tipi Glamping Resort Area by supervising our team of Tipi Glamping Coordinators (team of 5-7 employees). The Luxury Glamping Supervisor's goal is to lead by example in providing exceptional guests service.


* Provides Exceptional Guests' Service s * Organizes, initiates, directs, and documents all communication between guests and the River Ranch Resort and Rodeo * Ensures there is follow-through at every service moment. * Schedules shifts * Provides Training * Registers guest at the Front Desk * Works closely with the Front Office Manager, Manager on Duty and General Manager to ensure all guest request are fulfilled. * Greets, register, and escorts guests to assigned Tipi Glamping Tents. * Clean all gas grills and area around Tipi Glamping Tents. * Use online booking service with IPad and register guest activities. * Make pre-screen calls to all reservations prior to arrival. * Transmits and receives telephone calls to pre-register guest for all Resort Activities and Functions andcheck for Special Needs. * Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions, and all other matters for which the guests might inquire. * Makes and confirms reservations for all guests in the Tipi Glamping area at all Resort Activities. * Arranges for and/or serves Food & Beverage related activities throughout the day. * Makes restaurant, transportation, or entertainment reservations. * Inspects all Tents and Tipi Glamping Grounds for Maintenance and Housekeeping issues and resolvesthe issues before guests arrive. * Makes sure nightly camp fire is prepared and adequate fire wood is supplied to Tipi Glampers. * Able to listen and find solutions to guests problems * May be used to substitute in the Glamping area in the event Glamping Coordinators abscents. * May be asked to work in other areas of the resort and outlets as seen deemed fit for the operations of the resort.

Keywords: Westgate Resorts, Palm Bay , Luxury Glamping Supervisor, Other , River Ranch, Florida

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