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Helpdesk/Desktop Support (ServiceNow)

Company: ASC
Location: Palm Bay
Posted on: November 12, 2021

Job Description:

Coordinates, diagnoses and troubleshoots incoming end user requests with a primary focus on computer provisioning and computer replacements. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.Must have some customer service and IT experence (desktop support, computer support, computer provisioning)There will be some travel between buildings (must have a valid license and car)The contractor will be working in their ticketing system (ServiceNow) as tickets come in for request. Tickets will be for new hires, onboarding, setting up computers, or break/fix. They will gather all of the appropriate information and work to build the computer to spec. Then coordinate with the user to deploy the computer whether that is onsite or virtually. There maybe some troubleshooting if there is an issue with the deployed computer within the first two weeks.Job Types: Full-time, ContractSalary: $30.00 - $35.00 per hourSchedule:8 hour shiftExperience:Help desk: 6 years (Preferred)ServiceNow: 2 years (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location

Keywords: ASC, Palm Bay , Helpdesk/Desktop Support (ServiceNow), Other , Palm Bay, Florida

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