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Mortgage Customer Care Specialist - PB - 1/10

Company: Sourcepoint, Inc.
Location: Palm Bay
Posted on: January 17, 2022

Job Description:

RESPONSIBILITIES:

  • Receive inbound customer care phone calls.
    • Listen actively and establish rapport.
      • Quickly understand and analyze customer needs and use computer based software to properly service the customer needs.
        • Provide an exceptional customer service experience.
          • Respond with empathy to complaints and concerns from members.
            • Initiate contact to obtain information relevant to the concern or inquiry as needed and follow-up as necessary to ensure that no tasks slip through the cracks.
              • Be open and receptive to feedback, and be willing to change behavior to improve performance.
                • Contribute ideas and recommendations for improvements to the department and company.
                  • Maintain service and product knowledge.
                    • Adhere to compliance regulations and security policies.
                      • Maintain the security, confidentiality, integrity and availability of information stored in the SOURCEPOINT computer networks and data communications infrastructure. All users of SOURCEPOINT systems are responsible for protecting those resources and the information processed, stored or transmitted. For full details of your responsibility, please refer to the SOURCEPOINT Information Security Policy.
                        • Perform other duties as assigned or directed.Qualifications
                          Education:High School Diploma or GED requiredJob Related Experience:
                          • 1-3 years customer service experience, demonstrating superior performance and consistent attendance.
                          • Call center experience a strong plus.Physical Requirements:
                            • Ability to sit for extended periods of time.
                            • Ability to use computer keyboard and view monitor for extended periods of time Position Requirements:
                              • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
                              • Extremely customer-focused; positive, professional attitude
                              • Willingness to learn and to take on new challenges.
                              • Intelligent, self-motivated, quick learner and flexible.
                              • Demonstrate analytical and problem-solving skills.
                              • Ability to thoroughly understand a large, complex organization and its functional policies and processes.
                              • Ability to effectively interact with co-workers at all levels of the organization.
                              • Strong skills with personal computers and Microsoft; Minimum typing speed = 30wpm.
                              • Demonstrate strong reading comprehension and writing skills.Travel Requirements: N/A Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
                                Primary Location: United States-Florida-Palm BayWork Locations: Palm Bay-FloridaJob: AssociateOrganization: Mortgage - Onshore OperationsJob Posting: Dec 16, 2021, 1:17:02 PM

Keywords: Sourcepoint, Inc., Palm Bay , Mortgage Customer Care Specialist - PB - 1/10, Other , Palm Bay, Florida

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