Automotive Service Advisor/Writer
Company: St. Lucie Battery & Tire
Location: Sebastian
Posted on: January 27, 2023
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Job Description:
St Lucie Battery & Tire is looking for a motivated and
experienced Automotive Service Writer. This position is responsible
for assisting customers with their vehicle repair needs, greeting
customers and telling them about the types of services their shop
offers, updating customers on the progress of their vehicle repairs
or limited offerings like free vehicle inspections, and processing
customer transactions upon completion of their vehicle
repairs.DutiesInteract with customers, listen to their questions
and concerns, and provide timely responsesEducate clients about the
company's products, services, and offersSchedule appointments, take
orders, monitor service progress, calculate charges, and process
paymentsReview customer accounts and report changes to internal
staffManage complaints, returns, and resolve customer
grievancesRecord customer details and transactionsServe as a
customer relationship managerServe as a link between customers and
different departments in the organizationRequirementsHigh school
diploma or equivalent2-plus years of experience in a service
advisor role strongly preferredTire experience and/or commercial
tire experience a plusProven experience in sales, customer
relations or related positionsExcellent customer service
skillsProblem-solving and listening skillsPatient disposition and
ability to resolve conflictsKnowledgeable in computer applications
and industry-specific softwareBasic accounting skills and knowledge
of electronic payment systemsBenefitsHealth insuranceLife
insuranceDental insuranceVision insurancePaid vacationPTO days401K
matchingEmployee discountFamily-owned business
Keywords: St. Lucie Battery & Tire, Palm Bay , Automotive Service Advisor/Writer, Other , Sebastian, Florida
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