IT Support Specialist

Company: Satcom Direct, Inc.
Location: Melbourne
Posted on: April 16, 2024

Job Description:

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a caf--, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.

JOB SUMMARY:

The IT Support Specialist will provide assistance to end users in a timely fashion through first line coverage of phones, help desk tickets, voicemail messages, and e-mail support requests

ESSENTIAL DUTIES/RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operations standards, established security/safety rules and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

• Provide assistance to end users in a timely fashion through first line coverage of phones, help desk tickets, voicemail messages, and e-mail support requests.
• Handle issues dealing with PC, applications, printers, faxes, and network related issues.
• Be a point of escalation for helpdesk level issues.
• Create documentation to be used by helpdesk support as well as end users to address common issues.
• Advanced understanding of Microsoft Windows Operating systems & Microsoft Office Products.
• Advanced knowledge of administrative Microsoft Active Directory functions (Account; Add, Change, Delete, role/permission groups, Distribution groups).
• Administer user access accounts for network access.
• Administer email accounts.
• Develop and test "Gold" images for user level hardware.
• Installation and replacement of hardware and software packages for users in all locations.
• Installation of security patches for all end user laptops, and workstations
• Assist with the relocation and reallocation of hardware and software, i.e., coordination of company moves.
• Maintain a complete list of issues for incident management and tracking.
• Maintain a complete inventory of hardware in all locations for asset management.
• Maintain a complete list of inventory that has been disposed of.
• Work with the business contingency planning to establish and maintain disaster recovery plans.
• Assist remote users with access, as well as portable and hand held hardware as well as software.
• Provide support for telecom moves, additions, and phone system problems with Cisco Call manager, and Presence Server.
• Arrange replacement or repair of damaged or outdated equipment.
• Assist other IT departments with projects or research as needed.
• Provide proactive information through research of the business to assist and improve processes.
• Performs other duties and special projects as assigned.
  PHYSICAL DEMANDS:
  
  While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (WORK ENVIRONMENT:
  
  The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.
  
  If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000
  
  Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Keywords: Satcom Direct, Inc., Palm Bay , IT Support Specialist, Other , Melbourne, Florida