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Licensing Administrator

Company: TTEC
Location: Palm Bay
Posted on: July 13, 2019

Job Description:

Seasonal Licensing Administrators Job Description

TTEC (formerly TeleTech) is seeking an insurance licensing administrator to join our Licensing Department!

The Licensing team prepares our associates to successfully obtain their insurance license(s) and appointment(s) to be able to enroll customers into insurance policies.

What you'll be doing:

Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed. Licensing Administrators performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonlyused concepts, practices, and procedures within a field.

Key Performance Objectives:

Manage the communication with internal/external partners

Maintain 100% confidentiality, accuracy and completion of all licensing records and reports

Coordinate daytoday operations, processes, and reporting to keep key stakeholders informed

Learn key business objectives, timeframes, and requirements associated with each licensing goal and class

Understand and improve the key success metrics associated with each licensing goal

Deliver consistent customer service and communication

Basic Qualifications:

Strong understanding of TTEC's business, core values, and goals

Ability to lead and partner successfully with teams, management and client

High level of integrity, judgment and follow through

Strong attention to detail and desire to follow procedures

Strong technical, analytical, verbal and written communications skills

Great interpersonal skills in dealing with a diverse population

Open, honest, and empathetic manner when dealing with people

High customer service orientation

Ability to respect and ensure strict confidentiality of customer data

Demonstrated multitasking capability and proven success in fast paced environment

Proficient English, both written and verbal

Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly

Reporting

Preferred Qualifications:

Knowledge of call center business

Basic LMS knowledge and experience

Call center experience in a training environment

Very organized and detail oriented

Advanced knowledge of MS office (Excel, Outlook, PowerPoint)

Knowledge of licensing and appointing in insurance industry

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any thirdparty agency or company that does not have a signed agreement with TTEC .

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Associated topics: business, club, disney, inbound, inside sales, inside sales representative, market, outbound, sales, telemarketer

Keywords: TTEC, Palm Bay , Licensing Administrator, Other , Palm Bay, Florida

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