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IT Service Desk Coordinator

Company: AppleOne
Location: Orlando
Posted on: July 24, 2019

Job Description:

A local well known theme park is in need of a Service Desk Coordinator! QUALIFICATIONS:

Provides full first-level 24/7 support over the phone and email for all theme park team members as well as 3rd party vendors and remote users. Includes troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues. Periodically participates in creation of knowledge articles. May be required to perform daily scheduled AS400 procedures following documented processes to comply with audit controls.

Responsibilities:

• Provides customer service as the primary interface between Parks Technology and the business. Logs, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software. Communicates ticket updates, ETAs, resolution explanations and outage notifications with the business.

• Troubleshoot basic technical problems via phone and email concerning network, PC hardware and software including industry standard applications and custom applications, cell phone, desk phone, Point of Sale systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training.

APPLY FOR THIS ROLE TODAY!

Keywords: AppleOne, Palm Bay , IT Service Desk Coordinator, Other , Orlando, Florida

Click here to apply!

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