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Work-at-Home Registered Nurse Providing Virtual Care Assistance (Bilingual English/Spanish)

Company: Serva Health
Location: Orlando
Posted on: July 24, 2019

Job Description:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs. This opportunity is a work-at-home/Telephonic//virtual position. You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases. These patients are looking for help to find new cures for their diseases. They need assistance to better understand how to navigate the therapeutic options available for their diseases. Duties Include:

Answer inbound calls from patients, caregivers and/or potential volunteers Make outbound callbacks to patients, caregivers and/or potential volunteers Read a pre-written script and ask scripted medical screening questions Answer questions using approved answers from clients/sponsors/distributors. Identify and process escalations according to standard procedures Identify and process Adverse Events according to standard procedures Complete client and company-required training Navigate and accurately enter data into the computer software Dazzle and delight your callers Making a difference Basic Requirements:
Active and clear registered nurse license (RN - any state) (or equivalent) US-based credentials preferred either medical license or education For foreign credentials, must have certified translation of diploma or license Full-time opportunities are given preference. Evening hours are in the greatest demand. Availability with minimum of 36 hours per week, 48 weeks of the year is required. Fluent in written and spoken English Fluent in English & Spanish is a must for this position Previous non-clinical and/or telephonic patient services experience is strongly preferred Must complete a set of competency quizzes in the areas of nursing, computers and customer service Possess intermediate to advanced computer skills Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company) Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack) Comfortable understanding and pronouncing complex medical terms Have exceptional patient interaction skills Have exceptional customer service skills Exceptionally diligent and reliable Have a quiet, professional in-home workplace Able to work independently Possess intermediate to advanced typing skills Have ability to work within a virtual team environment Have a clear speaking voice as well as the ability to clearly enunciate sentences Great phone etiquette Provide a minimum of two professional references This is an outstanding opportunity for a registered nurse who desires a full time job working from home and enjoy working with patients via telephonic communication. Required education:
Associates Degree (minimum educational requirement) Required experience:
Nursing: 3 years License:
Registered Nurse (RN) (Required) Language:
Speak, read and write Spanish (Required) Company Offers:
Full time Job Paid Training 401K Medical Dental Vision Life Insurance #g#ZR

Keywords: Serva Health, Palm Bay , Work-at-Home Registered Nurse Providing Virtual Care Assistance (Bilingual English/Spanish), Other , Orlando, Florida

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